How to Use Artificial Intelligence to Support Human Work

//How to Use Artificial Intelligence to Support Human Work

With all the talk about artificial intelligence, a lot of people think that we are on the verge of a new era, in which humanoid robots capable of speaking and walking will invade the labor market at any moment.

While technology is moving in that direction, this scenario is still decades away, according to most forecasts. AI certainly impact the way we work today and will influence even more deeply the way we conduct business – until, finally, robots are our colleagues from work.

For now, however, artificial intelligence is able to highlight our own abilities and work with us through technology embedded in machinery, wearable devices, and others. These “coworkers” can help us accomplish tasks more efficiently.

As we move into this transition, we are expected to rely more and more on the decisions and directions of AI devices. They can process data in real time and reveal what our actions should be based on solid, measurable facts. Our short-term challenge is to discover how to accept technology as an extension of our team, as well as challenge and improve it for the sake of the business.

Those who face this new reality with optimism envision a future where human intelligence and intelligent systems will be intertwined in coexistence and will exchange information continuously so that one is better with the other. AI, therefore, can amplify human intelligence.

Here are fascinating ways in which artificial intelligence and human beings are already coexisting in the business world:

Smart Takers

Technology drives the transformation of physical retail stores to enhance the consumer experience: the innovative Oak Lab tester mirror not only reflects the buyer’s image but is also a technology-driven interactive touch control shopping center RFID.

Consumers can customize their taster experience, ask store sellers for assistance, and even receive recommendations for other complimentary products. This technology is not designed to replace vendors, but to make their work easier and more efficient.

More efficient global logistics chain

With a combo of blockchain payments, mechanical vision and artificial intelligence, bext360’s mission is to “improve the global logistics chain for agricultural products.” The company is currently impacting the coffee, and small-scale farmers trade with its “suppl (ai)” solution for the entire grain chain, which makes it easier for farmers to get a fair price and be paid instantly for the product.

Coffee shoppers can quickly analyze grain quality through the “eyes” and help of a mobile robot. So the company app helps the farmer and the buyer negotiate a fair price. Using blockchain technology, the app and a cloud-based software record the origin of the beans and who paid how much for them. Wholesalers and retailers have the option to embed the API into their website, marketing, the point of sale systems, and tools to help manage the supply chain.

Automobile insurance

For the auto insurance industry, evaluating vehicle damage to handle claims is a complicated and time-consuming procedure that Tractable hopes to shift with its AI for specialized visual tasks. At the heart of any artificial intelligence, technology is the data that inform your decisions. In this case, the AI network studied a huge database of automotive complaints and police data.

If the tool analyzes the images and finds something objectionable, it issues an alert for the process to be reviewed by humans. The goal is to make the complaints process more agile and accurate for human representatives.

Employee Issues

Software created by Starming uses automated learning to route employee issues to the right person. The software records the history of questions and answers and learns to apply them on current issues in order to find the right experts within the company.

There are many applications for this kind of learning, where machines retain the knowledge of key people to relieve specialists who need to respond to similar questions several times. The result, besides the good service to the employee, is the productivity gain.

Administrative Assistant

In today’s corporate world, Baxter AI expects to take on many of the administrative tasks that delay professionals from many different areas. This artificial intelligence service can collect information from Google Analytics, SQL, Excel, and other databases to build reports that typically represent tedious tasks.

Now is the time to accept artificial intelligence systems like our new coworkers and trust them and their abilities to deal with predictive, intelligent and analytical technologies.

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By |2017-09-27T01:56:23+00:00September 27th, 2017|Career|4 Comments

4 Comments

  1. Anthony October 9, 2017 at 7:34 am - Reply

    Artificial intelligence can be a real game changer for both personal and professional productivity. As per Accenture, AI has the potential to boost labor productivity by up to 40% in 2035.
    Artificial intelligence is boosting growth, not by substituting humans, but by creating new value through enhancing the skills of the existing labor force. This use case of artificial intelligence goes much beyond AI-based personal assistants such as Siri, Alexa or Cortana. It includes calendar management, email, CRM, people analytics, office documents etc.

  2. Ogeto Omwancha D. October 9, 2017 at 1:49 pm - Reply

    I couldn’t agree with you more on this aspects. Artificial intelligence is growing fast. Recent research puts it as a $5 billion market by 2020, and Gartner estimates that 6 billion connected “things” will require AI support by 2018. Connected machines, wearables, and other business tools like voice assistants are already boosting productivity at work and at home. Artificial intelligence is transforming our lives at home and at work. In the workplace, artificial intelligence is evolving into an intelligent assistant to help us work smarter. Artificial intelligence is not the future of the workplace, it is the present and happening today. IBM and a number of startups are targeting intelligent assistants, also known as chatbots, or computer algorithms designed to simulate a human conversation, to recruit employees, answer HR questions, or personalize learning experiences. Once again, however, technology is creating demand for work. To take one example, more and more people are supplying digital services online via what is sometimes dubbed the “human cloud”. Counter-intuitively, many are doing so in response to AI. This digital technology may use a lot of computing power and fancy mathematics, but it also relies on data distilled by humans. For autonomous cars to recognize road signs and pedestrians, algorithms must be trained by feeding them lots of video showing both. That footage needs to be manually “tagged”, meaning that road signs and pedestrians have to be marked as such. This labeling already keeps thousands busy. Once an algorithm is put to work, humans must check whether it does a good job and give feedback to improve it through a digital learning mechanism.

  3. Jonney October 10, 2017 at 5:30 pm - Reply

    Artificial intelligence and virtual agents promise improved user experiences and decreased servicing costs. These occur through several pathways. First, virtual agents can be used to ensure the customer is routed to the proper department. Virtual agents are conversational computer programs that interact directly with a customer without human intervention. They are also known as “front end bots”, “virtual assistants”, or “automated assistants”. Many call centers have separate channels for sales and support, routing the customer incorrectly harms both the business and consumer. An incorrect routing frustrates the customer, increases the transaction time, and requires the engagement of multiple agents that adds to costs. Utilizing a virtual agent to pre-screen calls ensures that users are directed properly. Thanks for a good post.

  4. Johanna Hernandez December 23, 2017 at 4:00 am - Reply

    This is the moment where we have to accept the revolution of the digital technology and we have to learn how to adapt our capacities for this wide range of innovative resources that are offered everyday. In recent years, Artificial Intelligence (AI) has become increasingly involved in the area of software development, trying to achieve a single objective: “incorporate intelligence” in non-living agents and that this is very similar to that of a Being human. That desire to create software that incorporates processes that only human intelligence can perform is a challenge and has become an attractive attraction in which many projects are already giving their first results. Artificial intelligence opens up a world of possibilities for those who know its potential, which offers a set of methods, techniques and algorithms that, through careful and exhaustive study, can be in financial, educational, computer security, videogame, and other applications. which are clear evidence of AI intervention in our daily activities. Good post!

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